29.03.2020 – UPDATE: Sheraton Textiles Opens it’s doors under Level 4 Lock down rules and regulations.

Dear Valued Customer,

On Wednesday 29th April, co-operative governance and traditional affairs minister Nkosazana Dlamini-Zuma addressed the nation with a briefing that detailed and described the Level 4 lockdown restrictions which will be implemented nationwide from Friday 1st of May.  The country’s current nationwide lockdown status is set at Level 5, with President Cyril Ramaphosa announcing last week that Level 4 restrictions allowed for an easing back to work for some industries and some civil liberties.

At the beginning of the initial lockdown period, Sheraton Textiles was granted permission to manufacture linen & bedding products in order to assist the increased needs & requirements of our nation’s health & medical institutions due to the spread of the Covid-19 virus.  To further assist in the prevention of the spread of the virus, Sheraton put its manufacturing capabilities and innovativeness to good use and shifted its focus to the production fabric face masks.

As of the 1st of May, under the Level 4 regulations, Sheraton Textiles will be re-opening its manufacturing facilities in both Cape Town and Pietermaritzburg at a reduced capacity – with only 50% of its staff allowed to return to work.  Sheraton has been granted permission to produce winter bedding products under the Level 4 guidelines and regulations.

Sheraton’s online department will begin processing any online orders received during the lockdown period starting the 4th of May.  We thank everyone who placed an order with us during the lockdown period – you will be contacted personally with details around the expected lead times to process and dispatch your order/s.  Please expect slightly delayed processing and delivery times, as we have limited staff to process orders at this stage, and our couriers are acting under limited conditions.

Our factory outlets, Kolnicks Linen, will be reopened for business on Saturday the 2nd of May – with a specific selection of winter products available for the public to purchase, as well as our newly developed fabric face masks.  Sheraton has introduced a variety of unique, fully washable & reusable fabric face masks for both adults and children to assist in the prevention of the spread of the Covid-19 disease.  Please visit our online store (www.sheratontextiles.co.za) for more details on our face masks or to purchase face masks online.

Sheraton has ensured the safety of all its staff members that are returning to work, as well as members of the public who are entering Kolnicks stores, by implementing strict policies and controlled procedures for entering the premises, including; social distancing; hand sanitation and the wearing of fabric face masks.  The details of these protocols and processes are being communicated through the strategic placement of informational posters.

We urge all members of the public to stand together and adhere to the rules and regulations of the lockdown level 4 – so that our friends, family and country can be safe.

Stay Safe, Stay Home,

The Sheraton Online Team.

14.04.2020 – UPDATE: Extension of Coronavirus COVID-19 lock-down to the end of April

Since the initial 21-day lock-down came into effect, the rate at which new cases have been identified here in South Africa has slowed significantly. From 1,170 confirmed cases on the 27th of March, the number of confirmed cases today stands at 2,272. In the two weeks before the lock-down, the average daily increase in new cases was around 42%. Since the start of the lock-down, the average daily increase has been around 4% – this represents real progress.

With the measures that we have taken as a nation – such as closing our borders and prohibiting gatherings – as well as the changes that we have each had to make in our own behaviour, have definitely slowed the spread of the virus.

“But the struggle against the coronavirus is far from over”, said the President.

After careful consideration of the available evidence, President Ramaphosa and the National Coronavirus Command Council decided to extend the nation-wide lock-down by a further two weeks beyond the initial 21 days.

This means that most of the existing lock-down measures will remain in force until the end of April.

The President stated, “We all want the economy to come back to life, we want people to return to work, we want our children to go back to school, and we all want to be able to move freely again. But our immediate priority must remain to slow down the spread of the virus and to prevent a massive loss of life. We must do this while preventing our economy from collapsing and saving our people from hunger.”

In support of this, the Sheraton Textiles online store will remain to accept online orders during the extended lock-down period, but will only process and ship orders once we return to work in May 2020. Please feel free to continue to place online orders in the normal fashion – but also be aware that we are running a 21% discount off EVERYTHING for the full duration of the extended lock-down period. Simply enter the coupon code “21DAYS” at checkout.

Dear Valued Customer,

Following President Cyril Ramaphosa’s recent address regarding the restrictive measures needed to combat the outbreak of COVID-19 in South Africa, we are personally reaching out to you, our valued customer, to update you on what we have done and are doing to continue providing the best level of service, product innovation, and support.

Whilst it may be difficult to predict the impact of the COVID-19 disease on our people and our economy, we are focusing our daily co-ordination efforts at our most senior executive level; we ensure that we adhere to the best practice measures as published by the World Health Organisation as well as the National Institute for Communicable Diseases.

Outlined below are the specific steps we are taking to protect the health and safety of our employees and our customers:


a. Continuously training staff about the coronavirus and the precautionary hygiene principles to adhere to in order to limit its spread;

b. Cleaning of our offices and communal areas more frequently;

c. Placing hand sanitisers at every entrance & exit point to ensure that all staff have access to proper hygiene when entering and exiting their workplace;

d. Ensuring that there are sufficient amounts of hand soap in all bathrooms in order for staff to wash their hands properly.

Business Travel

a. All international and local (between provinces) travel is suspended with immediate effect.

b. Local travel to be approved by the CEO, and only in exceptional circumstances.

Business Continuity & Online Ordering

a. Our priority is to ensure that Sheraton Textiles provides continuity to you even when some of our team members may be working from home.  We assure you that our online shop (www.sheratontextiles.co.za) is fully transactional during the lock-down, and you can continue to place orders in the safety of your home, but we will only be processing & shipping orders once we re-open on the 17th April.

b. The parcels will be packed with care, keeping in mind all hygiene measures that we have put in place.  All staff have been briefed on the proper hygiene procedures involved with reducing the spread of the virus.

c. Our couriers, Globeflight, have assured us that they are taking the necessary precautions to prevent the spread of the virus, and have implemented the following precautions:

“We at Globeflight appreciate the vital role hygiene plays in the prevention of Covid-19 and have taken steps in educating and spreading awareness among our employees on how to protect themselves and others during these trying times.

  • Each Globeflight courier has been supplied sanitizer for their protection and yours.
  • All Globeflight employee have been encouraged to upgrade their personal hygiene by way of washing hands regularly and proper sneezing/coughing techniques.
  • Hand Sanitizer available in each of our departments for employee use.
  • Sanitizer available at all entry gates for client use.

As extra precaution you can request the courier to place the parcel on your doorstep/counter and take 2 steps back whereby you can sign for the shipment with your own pen.  If you are uncomfortable to sign on the hand-held device, our courier will sign on your behalf as you receive your shipment, please advise the courier of your preference. 

We are also still able to collect from your workplace, home address or collect and receive deliveries directly from your suppliers in order to support your own business and the collective effort to keep our industries trading.”

7 Safety tips to help prevent the spread of the Covid-19 disease

The impact of the new coronavirus disease, COVID-19, is being felt all over the world.  With lots of information being rolled out, it’s important to receive and share accurate information, so that you can take the necessary steps to keep yourself and those around you safe.

Follow these tips from the World Health Organization to keep yourself safe and help contain the spread of the virus:

1. Wash your hands with soap and water for 20 seconds.

2. Avoid touching your face, eyes, mouth, and nose.

3. Avoid contact with people who are vulnerable.

4. Cover your cough with the bend of your elbow.

5. Disinfect surfaces you regularly use.

6. If you feel unwell, stay at home and call your healthcare provider.

7. Only share information from trusted sources.

We are cognisant of the role that business needs to play in protecting our communities and believe that limiting the spread of COVID-19 is a shared responsibility.  We are committed to keeping you informed and thank you for your continued support.
Should you have any queries or concerns, please contact Sheraton’s Reception on 087 470 0383 or email us @ info@sheratontextiles.co.za.

Important Contact Numbers

Clinicians can now contact the new clinicians’ hotline number on 0800 11 1131 (for doctors only), and in addition to 0800 029 999 the public can also contact the public hotline number on 0800 111 132.  Please note that all lines operate 24 hours a day.

Stay safe, the Sheraton Online Team.